Legal Disclosures & Policies

1.1 Data Controller. DigitalLogicWorks, registered at 754 26 Bellmansgatan 76, Uppsala, Sweden, is the data controller for all personal information collected through this website and associated service consoles. Our designated contact for data protection inquiries is [email protected].

1.2 Data Collection. We collect personal data that you voluntarily provide through our contact forms, including your name, email address, phone number, company information, and project specifications. This data is collected exclusively for the purpose of responding to your inquiry, preparing project proposals, and delivering contracted services.

1.3 Legal Basis. Processing of your personal data is conducted under Article 6(1)(b) of the EU GDPR (performance of a contract or pre-contractual measures) and Article 6(1)(f) (legitimate interest in responding to business inquiries).

1.4 Data Retention. Personal data provided through contact forms is retained for a maximum of 24 months from the date of last communication. Contract-related data is retained for the duration of the engagement plus 6 years in compliance with Swedish bookkeeping obligations.

1.5 Data Security. All personal data is processed within encrypted EU-hosted infrastructure. We employ TLS 1.3 encryption in transit, AES-256 encryption at rest, and maintain ISO/IEC 27001-aligned security controls. Access to personal data is restricted to authorized personnel on a need-to-know basis.

1.6 Third-Party Disclosure. DigitalLogicWorks does not sell, rent, or distribute personal information to third-party brokers. Data may be shared with essential service providers (hosting, payment processors) solely for service delivery, under binding data processing agreements.

1.7 Data Subject Rights. Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

1.8 Supervisory Authority. You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe your data protection rights have been violated.

2.1 Scope. These Terms govern all digital services, software deliverables, and engineering advisory packages provided by DigitalLogicWorks, registered at 754 26 Bellmansgatan 76, Uppsala, Sweden. By engaging our services, you agree to be bound by these Terms.

2.2 Statements of Work. All engagements are governed by explicitly contracted Statements of Work (SOW) executed between the Client and DigitalLogicWorks. Each SOW defines the scope, deliverables, timelines, pricing, and acceptance criteria specific to the project.

2.3 Intellectual Property. Upon complete settlement of all agreed commercial invoices, DigitalLogicWorks assigns all worldwide intellectual property rights in client-specific software deliverables, design tokens, and digital assets directly to the Client. No recurring license dependencies are imposed.

2.4 Payment Terms. Invoices are payable within 14 days of issuance unless otherwise specified in the SOW. Late payments incur a statutory interest rate of 8% per annum under Swedish Riksbank reference rate. DigitalLogicWorks reserves the right to suspend work for invoices overdue by more than 21 days.

2.5 Project Timelines. Delivery timelines specified in SOWs are estimates in business days. Delays caused by Client-side dependencies (content provision, feedback loops, third-party integrations) will extend the delivery schedule proportionally.

2.6 Limitation of Liability. DigitalLogicWorks' total aggregate liability under any SOW shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.

2.7 Termination. Either party may terminate an SOW with 14 days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date. Completed deliverables and IP are released to the Client upon payment.

3.1 Cookie Usage. DigitalLogicWorks uses strictly necessary functional cookies to ensure secure platform sessions and optimize response latency. Our cookie banner provides clear notification and requires explicit consent before any cookies are placed.

3.2 Categories of Cookies. We utilize only essential session cookies required for basic site functionality (cookie consent state). No analytics, advertising, or third-party tracking cookies are employed. All cookie data is stored locally in your browser via localStorage.

3.3 Cookie Consent. Upon your first visit, a cookie consent banner is displayed. You may accept or decline functional cookies. Declining cookies will not affect core site functionality but may limit certain session preferences.

3.4 Managing Cookies. You can control and delete cookies through your browser settings. Disabling cookies in your browser will not prevent access to our services. For detailed instructions, consult your browser's help documentation.

3.5 Changes to This Policy. DigitalLogicWorks may update this Cookie Policy to reflect changes in our practices or applicable regulations. The revised policy will be posted on this page with an updated effective date.

4.1 Pre-Commencement Cancellation. If you cancel an engagement before any work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be submitted in writing to [email protected].

4.2 Partial Work Cancellation. If an engagement is cancelled after work has commenced, DigitalLogicWorks will provide an itemized invoice for all work completed up to the cancellation date. Any overpayment will be refunded within 14 business days. Work completed and delivered prior to cancellation remains the Client's property upon payment.

4.3 Post-Delivery Disputes. If delivered deliverables materially fail to meet the specifications defined in the SOW, the Client must notify DigitalLogicWorks in writing within 7 days of delivery. We will assess the claim and, if valid, either remedy the deficiency or issue a proportional refund at our discretion.

4.4 SLA Service Credits. Clients on active 24/7 SLA maintenance retainers may claim service credits if uptime falls below the guaranteed 99.98% threshold. Credits are calculated as a pro-rata percentage of the monthly retainer fee for each hour of documented downtime beyond the SLA guarantee, up to a maximum of 30% of the monthly fee.

4.5 Refund Method. All refunds are processed via the original payment method within 14 business days of refund approval. Refund requests are evaluated on a case-by-case basis and are subject to the terms of the applicable SOW.

4.6 EU Consumer Rights. Where applicable under EU consumer protection directives, you may have additional rights to withdraw from distance contracts within 14 days of execution, provided no work has commenced.